Denver is considered to be the beer capital of United States having the largest production facility in the country as well as many small brewing companies. No wonder brewery tours are popular among local residents as well as tourists. And it hasn’t been too long until daily deal sites have started offering deals to meet the demand. Visiting several breweries in a row, tasting different types of beer and not worrying about driving-perfect offer for a beer enthusiast! Many of them got excited to see the March deal on Denver Daily Deals website: $99 for five breweries tour.
Unfortunately, the deal offering company, Front Range Brew Tours, hasn’t been equally excited about providing the services it was paid for. Customers trying to contact the business have failed to reach it. The Denver BBB has received multiple complaints. They range from not being able to make a reservation to making reservations, waiting at Union Station to be picked up and no tour bus showing up. The angry ticket holders have tried numerous times to contact the company for refunds – all unsuccessful. Dale Mingilton (president and CEO of the Denver and Boulder BBB) stated that “they continue to offer and take payments on their website for these tours, while at the same time, consumers continue to complain that no one is showing up to provide this service”. The BBB has issued Front Range Brew Tours an “F” rating.
According to the Front Range Brew Tours website, the tour includes Wynkoop, Avery Brewing Co., Oskar Blues Brewing Co., New Belgium and Odell. A representative of New Belgium brewery said they have never had any agreements with Front Range Brew Tours and that the company has not stopped by recently. Odell’s press coordinator commented that “they have never heard of the company or been contacted by them”.
The city of Fort Collins sales tax department has no record of Front Range Brew Tours.
So the questions are “Who is responsible for the services the customers paid for through daily deal website? Do the customers have any protection from fraud buying a deal?” Considering the fact that they pay to the deal site, they do not have any business relations with the deal provider. And it is in the best interest of the deal company to do the homework and to offer deals with reputable businesses to assure enjoyable experience for its subscribers.
Author would like to thank Daily Deal Media for brinning her attention to this case.